Q ASSIGNMENT DETAILS Course Outcomes assessed in this assignment: MT140-3: Discuss the steps to manage change. PC-2.1: Achieve goals through planning and prioritization. The Unit 9 Assignment involves reviewing how resistance to change can be effectively managed within an organization. A company’s competitive advantage relies on its ability to quickly adapt to changes in both the internal and external environments. Managers that are adept at guiding the change process will have the ability to shape the organizational strategy overall. However, change is often difficult for individuals, so a keen understanding of techniques available to manage resistance is necessary for any manager. Prior to working on the assignment, consider completing the following learning activity as it will prepare you to address the assignment requirements. Using the material from Chapter 15 of the text as well as your own independent research, you will develop a plan to manage resistance to change based on the scenario below. Scenario: PG Industries (PGI) is a relatively new company that began producing computer chips and other parts used in cars after the slowdown from overseas suppliers. The president of PGI has tasked you as the director of training with her top priority, drafting a new quality control training program for this manufacturing company to ensure better quality products and service across several company teams —procurement, distribution, and customer service. You propose the training program to senior management of the three teams but the director of the customer service department is not convinced this affects their department. This resistance to acceptance and adoption of the new training program is beginning to cause the other two departments’ senior managers to question the efficacy of such a training program. You know that without the support of even one of the three departments, the initiative is not likely to succeed. You realize that this initiative is important to the president of PGI, and you need to plan and prioritize how you will succeed as the leader to manage this change.