Q For our second discussion this week, we will focus on how your company can become irrelevant in its market without the leadership being aware of it – until it’s too late. This is a good – and very embarrassing in public business circles – example of poor interpretation of forward looking metrics which results in diminishing customer value over time. There are three companies mentioned in this recent article and I am sure you are all aware of the Dow Jones Industrial Average Index. For this discussion let’s focus on Bank of America. Could this happen to your company? I look forward to a lively discussion. http://www.forbes.com/sites/adamhartung/2013/09/12/out-with-a-whimper-alcoa-hp-b-of-a-and-the-djia/#7d97e02475c8