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"Education is the most powerful weapon which you can use to change the world”
– Nelson Mandela

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The Patriot Act, 2001 The date of enactment of this Act was October 25th, 2001.The main purpose of this Act is to prevent and punish any terrorist activity in the homeland of the United States and als...

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Alaska Airlines is the fifth-largest U.S. airline based on passenger traffic and is one of the most popular U.S. West Coast air carriers. Alaska just so happens to be my favorite airline because they...

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1) The name of the film I'm using as my example is called "A Silent Voice". This movie comes from Kyoto Animation in which a grade school student is bullied ruthlessly due to her impaired hearing befo...

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Module 4 Assignment_Management of Service

Module 4 Assignment_Management of Service

Q Multiple Choice Questions (Service Quality) Select the best answer. The quiz includes one bonus question. 1. Which of the following dimensions of service quality is most important to customers? Multiple Choice Questions (Service Quality) Select the best answer. The quiz includes one bonus question. 1. Which of the following dimensions of service quality is most important to customers? Multiple Choice Questions (Service Quality) Select the best answer. The quiz includes one bonus question. 1. Which of the following dimensions of service quality is most important to customers? 2. Which of the following is a poka-yoke method? 3. Which one of the following is not an example of detection costs?4. Which of the following is not part of a good service guarantee?5. All of the following are examples of “detection costs” of quality except

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1.c. Reliability2.a. Adopting a checklist to help an employee avoid making a mistake 3.a. Rework4.d. It is difficult for the customer to invoke.5.a. Quality planning