Customer Satisfaction

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Q This homework is included in your final grade and is scored out of 100 points. This homework was due on Sunday, April 10 at 11:55 PM. • Critical Thinking Case - CUSTOMER SATISFACTION AND QUALITY: Ferrari Targets Successful Consumers (11.6). Instructions: • Read and Answer Questions. Use complete, well thought out responses. Due on Sunday April 10th, by 11:55 pm.

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1) Ferrari is a recognized brand that cannot be replaced or substituted by any brand. It has the charm to be a monopolistic brand because of its high-end value and worth. The product for me would be Ferrari like Mr. Crowder because it's a dream to own and drive a Ferrari. It is an unparalleled brand and having a desire for a specialty product other than Ferrari would be foolish. The spectacular look of the product and the logo of the brand is beyond imagination. The F1 series is crazy and youngsters love watching the same and the car Ferrari is a treat to watch. Ferrari gives a lifetime experience to people who are fascinated by the brand. The

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