Q Activity Questions Instructions: First, read the fly letter (claim letter) and the fly response letter (a letter of adjustment). Next, answer the following questions: 1. How well does the writer of the claim letter present his case? 2. How effective is the adjustment letter? 3. Does the writer of the adjustment letter succeed in showing that the company’s procedures for ensuring hygiene are effective? 4. Does this same writer succeed in projecting a professional tone? Prepare your answers for class discussion on Friday or send them to the drop box. Everyone who does one of the two will receive extra credit