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4-1: Pike's Fish Market Video Case

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Q Watch the multimedia clip, Pike's Fish Market. You can reference this video in your Week 4 Final paper as follows: MacLean, B.N. (Producer), & Luchtman, K. (Director). (2003) Management by inspiration: Seattle’s world famous Pike Place Fish [Video file]. McGraw-Hill/Irwin. Write a 2 page (minimum) paper that answer the following questions: How do employees and managers communicate with each other so that service quality is enhanced for customers? How do employees and managers communicate with each other so that productive relationships are maintained with each other? Include 1-2 scholarly resources to support your answer. Cite and reference your sources using APA format. Note: Websites are not scholarly references, use your textbook, weekly enrichment readings, and library resources. Submit your paper to Turnitin at least 48 hours prior to the due date.

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The employees and the managers communicate with each other through email and the base of the conversation is the quality document that is pre-approved. The conversation between the managers and the employees involves the work that is gong on as per the desired quality standard. Even the manger observed the daily progress of the work. The communication between the managers and the employees also ensures a perfect kind of improvement that takes place when the final product is expected. For the provided case scenario, one thing is very much clear that the employees and the managers both are concerned for providing the best quality to their customers.