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"Education is the most powerful weapon which you can use to change the world”
– Nelson Mandela

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Discussion unit 4- key assignment draft outline

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Q Part1: Research about United Parcel Service and explain how its service influences your perspectives as a customer. Part 2: Imagine you are presenting the importance of customer service to your new HR manager. Prepare a 8-12 slide presentation on what you have studied till now. Add speaker notes with your slides so that anyone else other than you can understand your presentation.

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1. INTRODUCTION: • The company this case talks about is the United Parcel Service that has a long history embedded in the early 20th century.