Communicating Knowledge and Attitudes Most of the Time Frequently Occasionally Almost Never 1. Tune out people who say something you don't agree with or don't want to hear? X 2. Concentrate on what is being said even if you are not really interested? X 3. Assume you know what the talker is going to say and stop listening? X 4. Repeat in your own words what the taker has just said? X 5. Listen to the other person's viewpoint, even if it differs from yours? X 6. Learn something from each person you meet, even if it is ever so slight? X 7. Find out what words mean when they are used in ways not familiar to you? X 8. Form a rebuttal in your head while the speaker is talking? X 9. Give the appearance of listening when you aren't? X 10. Daydream while the speaker is talking? X 11. Listen to the whole message - what the talker is saying verbally and nonverbally? X 12. Recognize that words don't mean exactly the same thing to different people? X 13. Listen to only what you want to hear, blotting out the talker's whole message? X 14. Look at the person who is talking? X 15. Concentrate on the talker's meaning rather than how he or she looks? X 16. Know which words and phrases you respond to emotionally? X 17. Think about what you want to accomplish with your communication? X 18. Plan the best time to say what you want to say? X 19. Think about how the other person might react to what you say? X 20. Consider the best way to make your communication (written, spoken, phone, bulletin board, memo, etc.) work? X 21. Think about what kind of person you're talking to (worried, hostile, disinterested, rushed, shy, stubborn, impatient, etc.)? X 22. Interrupt the talker while he or she is still talking? X 23. Think, "I assumed he or she would know that")? X 24. Allow the talker to vent negative feelings toward you without becoming defensive? X 25. Practice regularly to increase your listening efficiency? X 26. Take notes when necessary to help you to remember? X 27. Hear noise without being distracted by them? X