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Q Companies use metrics to gauge progress towards their objectives. These metrics can be qualitative or quantitative. They can also be forward looking or backward looking. In his article, Marr points out there are leading and lagging indicators in business. For your new division, what are some forward and backward looking metrics you would want to track? How would they be used as leading and lagging indicators? http://www.datasciencecentral.com/profiles/blogs/types-of-performance-metrics-everyone-must-differentiate

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I think that for my new division of the curbside delivery services of Walmart, I will have to create metrics like Met Expectations, Exceeded Expectations and Below Expectations for the employees so that I can track the overall forward and backward looking metrics for the new division. I think that any organizational member not delivering the ordered products within the desired time by the customer will be eligible for being put under the column of Below Expectations in the Metrics Chart prepared for the new division.