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– Nelson Mandela

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Week 3 - Textbook Case Study 2

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Q Read the case study titled "First Impressions Can Be Wrong" found on page 126 of the text. Complete and submit your responses to the questions at the end of the case study by11:55 p.m. Eastern Time on Sunday.

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Q1 There is a constant increase in the cost of Westside Health Consortium's benefits. This task has been delegated to Rob, the company's vice president of Human Resources, and Pat, the company's chief financial officer. One of the CEO's concerns is that changing the benefits package may lose its ability to attract new, highly-skilled employees.