Q 7-10. What is pick-to-light technology and how can it improve order picking? 7-18. How do characteristics such as substitutability and product life cycle stage influence the development of customer service goals and objectives? 13-6. Discuss the four factors used in determining a product’s freight classification. 13-12. Discuss some of the basic functions performed by the bill of lading. 13-16. Explain why smaller shipments are challenging to transportation managers.
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