Q Technology is always changing and it is critical for service providers to stay alert to consumer demand and preferences in technology use. Our textbook describes advantages and disadvantages of technology from a customer service perspective (pages 355-360). Review these pages, and apply this information to the reflection below. For this reflection, please research a current technology trend that affects the way businesses provide services to their customers. Write a one page reflection that describes the technology and its application to customer service. What is your opinion - do you like this technology? What are the advantages and disadvantages to consumers, businesses, and service providers? (use textbook information as a guide). You can choose your own tech trend and article to review, but here are some suggestions to get you started: • o ? Uber Air Video:Uber AIR: Our Vision | Uber Elevate | Uber (Links to an external site.) ? Virtual or augmented reality ? ? https://corporate.walmart.com/newsroom/innovation/20180920/how-vr-is-transforming-the-way-we-train-associates (Links to an external site.) ? https://www.business.com/articles/virtual-reality-business-use-cases/ (Links to an external site.) ? Autonomous vehicles ? ? https://www.rand.org/blog/2017/08/what-autonomous-vehicles-could-mean-for-american-workers.html (Links to an external site.) ? Robotics ? ? https://medicalfuturist.com/robotics-healthcare/ (Links to an external site.) ? Social media service, sales and marketing ? ? https://blog.hootsuite.com/social-media-for-business/ (Links to an external site.) ? https://digitalempowers.com/social-media-making-young-people-entrepreneurial-ever/