Q ****Partners are the same as the previous partner project. Please let me know if you need help connecting with your partner. **** Partner Activity: CUSTOMER-FRIENDLY POLICIES (50 points) Goal: Work with your partner to create a fictitious company and develop policies and procedures that are customer-friendly. This assignment allows students to demonstrate: • practical application of course content • ability to work as a team • practice with online/electronic communication tools Step 1: Once you’ve created a fictitious business, please select three areas from the list below. Work together to develop two customer-friendly policies or procedures for each area. (There will be six policies and procedures total). Subject areas (pick 3 of these; write 2 policies for each): Diversity Exceeding Expectations Positive communication Technology Customer Relationships Customer Loyalty Social Awareness Organizational Culture Service Recovery and Problem Solving Step 2: Use the Group discussion tab in Canvas to share ideas between your teammate. (You may also want to communicate by phone, text, or email; but I need to see some evidence of collaboration in Canvas.) Step 3: Create a power point summarizing your company and service policies. Upload the presentation into Canvas. (Both should contribute to the Power Point; one team member can submit in Canvas.) Power Point is due by Sunday, August 2 at 11:59 p.m. Step 4: Each team member should write a two page summary of their project answering the following questions. Paper is due by Sunday, August 2 at 11:59 p.m. This is an individual assignment (each team member will submit their own paper). 1.) Which service policies did you create? 2.) Why are these important to customer service and customer experience? 3.) What key concepts did you gain from the class that you can apply to your professional life? 4.) Describe the experience of working with your partner (example: what method of communication did you primarily use? What was most challenging about working with a partner? What was most rewarding about working with a partner? What did you learn from your partner? How would you describe your partner's participation in the project?) Step 5: During the last week of class (August 3-9) teams will present their project to me during a Zoom meeting. Teams should plan ahead and let me know days/times they are available. Zoom meeting will take 15-30 minutes maximum. Power Point (5 slides minimum) • Slide 1: Title slide (name of company, your name) • Slide 2: Tell about the company, its products and services. • Slides 3, 4, 5: Tell about the policies you would implement. Why are these important? What do you expect to achieve with these policies? Grading Content (15 points) • 3 subject areas with 2 policies each • Application of course content Collaboration (10 points) • Partner conversations on Canvas • Both students involved in presentation • Partner feedback Paper (15 points) • Content (all four questions answered) • Good understanding of customer service concepts Presentation (10 points) • 5 slides minimum • Organized with evidence of communication between partners • Good demonstration of course knowledge PreviousNext