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Q 1. Create teams of two students each. Select two pioneers - one for Operations Management (OM) and one for Quality. Each student may write the paper on their own rather than pair up with another student (one Quality and one OM pioneer is still required for your paper). • OM - Ford, Eli Whitney, Frederick Taylor, Frank & Lillian Gilbreth • Quality - W Edwards Deming, Phillip Crosby, Joseph Juran, Armand Feigenbaum

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Frank and Lillian Gilbreth is considered to be one of the most popular figure in terms of working in the scientific management. This name is however quite familiar to anyone who have gone through the book named “Cheaper by the Dozen” which is one of the most well-known biographical novels. This novel is mostly based on the family of Gilbreth along with their twelve children. It also includes the attempts which have been made by Gilbreth in terms of application of the efficiency methods in the household purposes. Some of the scientific insights are being used by him so that he can develop some analysis in terms of the motions of work which includes the details of the activities of the worker and the time is also being recorded which is being taken by the worker to complete the required work.