Q In the article OM Lean Toyota Principles PDF (found under CANVAS Week 5 Assignments as well as under CANVAS-Files) the author highlights why Lean concepts can be used in knowledge work (and not simply limited to manufacturing work). The author supports his argument with a number of facts and insights. Select one or more of these facts/insights that resonate with you. Explain why you support (or reject) the author's stance on this topic. Do you have direct experience with the concept you selected?
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