Q Turning one customer into a life time customer should be a goal or focus for every business. After reading module 1 and watching the recorded powerpoint video in a word document breakdown the cost of one business you visit on a regular basis. What do you send a month, a year and in five years? By doing this activity you will be able to see how much money you spent at one business and why it's important to retain your customers. You might be surprised when you see you numbers and how much money you spend at one establishment. Worth 5 points