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Lesson 8 Assignment Part 1

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Q Written Assignment ________________________________________ 1. Discuss three ways that health care leaders involve the patient/consumer to increase quality care. (In at least three to four paragraphs). 2. Review Helen Haskell’s video and in at least three to four paragraphs describe how this voice and others like hers can be used in continuous quality improvement to impact patient safety in health care organizations.(HIM Competence VI.4, Level 2) 3. Using Animoto or PowerPoint create a brief presentation (3-5 slides) you would use for leaders to describe the need for readiness in an organization for change and the need to understand the organization’s capacity for change.

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For this assignment, the researcher will discuss three ways healthcare leaders involve consumers to increase quality care, watch Helen Haskell's video, and describe how the voice and others like her can be used in continuous quality improvement to impact patient safety in the healthcare organization. Voice of customers is a good method to improve quality service in the health care system. Involving Customer/Patients to Increase Quality Care Feedback can be used to improve quality service, and it can be used to collect information from customers as they can share their experiences. For instance, surveys and questionnaires can be used to collect information from patients and customers to increase quality care (Note: this survey is a survey with all customers or patients).