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Q I. Week 1: Introduction Provide a history of the quality management evolution and why it is needed. List and discuss 2–3 of the specific directions that companies are adopting in terms of strategic quality management.Clearly identify the organization that your quality control manual is intended for.Explain the evolution of and the pros and cons of such programs as Deming and Six Sigma.II. Week 2: The Role of Leadership Research and summarize senior management's role in successful quality improvement programs.

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The history of Total quality management can be traced back to the 1920s. At that time, statistical theory was used to measure the quality of product. The whole idea was initially based on inspection which was followed by the quality control. Then came the total quality management which led to business excellence. Total Quality Management as a concept came to existence in the year 1980s-1990s. When western companies saw Japan’s success, they also tried to implement the same ideas which focused on quality, techniques and most importantly focus on the customer and growth of the employees. The continuous comprehensive evaluation became synonymous with TQM