Q 1. We ensure “quality” to our customers both internally and externally through the three principles of TQM. Explain what TQM is and then explain the three principles.2. Information movement follows four basic patterns. Name the four patterns, and how the information is used. 4. While determining a supply strategy, after defining the quality expectations we must ask the five whys — Who, What, Where, Why, When and How? For a supply strategy, please define and apply each of these answers in your own words.
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