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Q Select one of the online articles below to read and review. Please write a one page review sharing the highlights of the article and your opinion (do you agree or disagree? Why?) Your reflection must be one page (typed, double spaced, Times New Roman 12-point font). Please use the spelling and grammar check in Word before submitting your assignment. Document should be uploaded into Canvas by the due date listed. Articles: "Customer Retention Strategies" https://www.nextiva.com/blog/customer-retention-strategies.html (Links to an external site.) (this article has 30 customer retention strategies - just pick 3 to review and discuss). "Importance of Customer Reviews" https://www.nextiva.com/blog/importance-of-customer-reviews.html (Links to an external site.) "10 Ways to Improve Your Customer Service" http://customerthink.com/10-ways-to-improve-your-customer-service-and-increase-sales-performance/ (Links to an external site.) "8 Rules for Good Customer Service" https://www.thebalancesmb.com/rules-for-good-customer-service-2948079 (Links to an external site.) Grading Guidelines: 10 points for written content (are main topics and your opinion included?) 5 points for spelling, grammar, format, and length PreviousNext

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In the article titled “10 Ways to Improve Your Customer Service” (http://customerthink.com/10-ways-to-improve-your-customer-service-and-increase-sales-performance/), there has been emphasis laid on mostly being transparent in communication with every customer so that mutual trust can be developed between customers and business-owners. This is because customers will not always be keen to avail services repetitively in future if expertized communication and trust cannot be facilitated to every customer.