Q Write: 3 Page Communication Audit Select an organization where you either work as an employee, or where you serve in a volunteer capacity. Then write a 3 page communication audit of your organization. Elements to include: • Explain your role in the organization. • Discuss the flow of communication in your organization (both written, verbal, and non-verbal). For example: Is the internal organizational culture geared more toward communicating with each other through emails? Memos? Phone calls? Face-to-face conversations? Meetings? Texts? Social Media? Other? • Do people tend to have an “open-door” policy? Or is it important to schedule time to talk to people? Is interpersonal communication open and friendly, more restrained, somewhat relaxed, strictly professional, etc.? How are these non-verbal norms & values communicated within the organization? • What kinds of cross-cultural encounters occur in your organization and how is cross-cultural communication is handled? For example: Do you have a highly diverse organization, or is it more mono-cultural? Does your organization serve a diverse population as clients or customers? How well is the cross-cultural communication handled? • Share what impresses you about your organization’s communication and why it impresses you. Then share what you believe needs to be improved in their communication and how you think it needs to be changed. Give enough detail (both from class discussions, reading, and from your own experience) to demonstrate thoughtful analysis.
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