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"Education is the most powerful weapon which you can use to change the world”
– Nelson Mandela

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Communication Audit

Communication Audit

Q Write: 3 Page Communication Audit Select an organization where you either work as an employee, or where you serve in a volunteer capacity. Then write a 3 page communication audit of your organization. Elements to include: • Explain your role in the organization. • Discuss the flow of communication in your organization (both written, verbal, and non-verbal). For example: Is the internal organizational culture geared more toward communicating with each other through emails? Memos? Phone calls? Face-to-face conversations? Meetings? Texts? Social Media? Other? • Do people tend to have an “open-door” policy? Or is it important to schedule time to talk to people? Is interpersonal communication open and friendly, more restrained, somewhat relaxed, strictly professional, etc.? How are these non-verbal norms & values communicated within the organization? • What kinds of cross-cultural encounters occur in your organization and how is cross-cultural communication is handled? For example: Do you have a highly diverse organization, or is it more mono-cultural? Does your organization serve a diverse population as clients or customers? How well is the cross-cultural communication handled? • Share what impresses you about your organization’s communication and why it impresses you. Then share what you believe needs to be improved in their communication and how you think it needs to be changed. Give enough detail (both from class discussions, reading, and from your own experience) to demonstrate thoughtful analysis.

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Maintaining reliable communication practices is integral to any thriving organization. The purpose of this report is to audit communication practices within an organization I worked with to highlight their effectiveness. I worked in a hotel as a concierge. As a concierge, I completed multiple personalized tasks and services to ensure the hotel guests were happy. I was typically positioned in the hotel lobby taking requests from guests via email, phone, and in person. Some of the basic tasks I undertook in the hotel were greeting new or returning guests, managing complaints, managing luggage, messages, and deliveries for the customers, and providing important information on local events and attractions. I also managed housekeeping and maintenance requests and coordinated any dinner reservations for the guests. As a result of the direct interaction with guests, the job necessitated that I exhibit excellent communication and customer service skills. Additionally, while the duty of a concierge may sound rather mundane, it often meant operating in fast-paced environments that are often exciting and demanding.