Q Question 1 1 / 1 pts 1) Which of the following questions should be considered when determining the correct medium for bad-news message? A) Should you include an apology? B) Can you do anything to project a positive image? C) How can you maintain goodwill in the relationship? D) What justification and explanation should you include? E) How quickly do you need to share the information? Question 2 1 / 1 pts One of the goals of delivering bad news is to ________. A) state the news clearly, yet sensitively B) protect the audience's self-esteem by only hinting at the news C) offend your audience, if necessary, to get the message across D) gloss over the facts that may cause legal complications E) budget additional time to re-explain the message Question 3 1 / 1 pts Which of the following statements would be best to include in a letter turning down someone who applied for a job? A) We are sorry to inform you that your credentials were not as impressive as those of the other candidates who applied for the position. B) We think that you are talented, but feel the position would best be filled by a younger, more vibrant candidate. C) Unfortunately, we were more impressed by the other candidates. D) We don't think that you are the right fit for this position at this point in time. E) After much consideration, we have offered the position to another candidate. Question 4 1 / 1 pts In which stage of the ACE process does a communicator determine the best medium to use in providing the bad news? A) Analyzing B) Addressing C) Composing D) Critiquing E) Evaluating