Q TRUE/FALSE 1. Workplaces automatically grant union representation of its employees’ interests. 2. Employees’ varied interests help shape the existence and content of particular work rules. 3. Managers and union representatives separately determine and administer work rules. False 4. Firms needing skilled employees from a low-skill labor market supply negotiate work rules regarding apprenticeship programs and job training to upgrade the skills of the workforce. 5. Advances in technology have had no effect on the level and type of skills required for many workers. 6. The labor relations process involves a labor organization to represent the employees’ interests and a government agency to represent the interests of the workplace.

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