The relational process which ensures that there are variable controlling, controllable and uncontrollable factors in separating or creating an attachment between a specific organization and a specific employer is known as turnover (Aguenza & Som, 2018). Therefore, in this situation of turnover of WWW, there is definitely a serious problem which is being faced by WWW. This is because the attendants of WWW have a turnover rate of 65% and the custom service specialists of WWW have a turnover rate of 20% (Heneman, Judge & Kammeyer-Mueller, 2015).
