Q For this case study, please interview a representative from a company with a reputation for high quality customer service. Below is a list of suggested companies, but you can select your own. You may have a friend who works at Starbucks, Chick-Fil-A, or Amazon. Or you way want to make a call to the manager at WaWa and set up a time for a phone interview. (This can be your workplace but you cannot interview yourself - talk to a co-worker or manager!) Please interview them about the service culture at their company. You may want to ask them about a few specific areas like: • Mission and vision of the company • Customer focused policies • Team building among their staff • Employee rewards • Commitment to social causes Write a summary of your interview and answer the following questions: 1. ) How would they describe the culture, or work environment, at their company? 2.) What are three key areas the employee identifies as contributing to a strong service culture at their company? 3.) What is one practical application you can make to your current or future career based on this information? Reflection must be half page (typed, double spaced, Times New Roman 12-point font). Please use the spelling and grammar check in Word before submitting your assignment. Document should be uploaded into Canvas by the due date listed. Grading Guidelines: 4 points for each question (#1-#3) 3 points for spelling, grammar, format, and length List of companies: WaWa Hilton Hotels Chick-fil-A Starbucks Trader Joe's Amazon Publix State Farm Fed Ex PreviousNext Submission Submitted! May 31 at 2:44pm Submission Details Download Case Study 2 Service Culture.docx Comments: No Commen
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