Q In today's competitive business environment, companies frequently use high-quality customer service to create an advantage over their competitors. The website https://www.theacsi.org/ (Links to an external site.) (American Customer Satisfaction Index) rates hundreds of organizations on the quality of their customer service. The "ACSI Benchmarks" tab on this website provides customer satisfaction ratings for hundreds of companies. You can locate companies of interest by company name (example: Sun Trust Bank) or by industry (example: Banks). Please select a company from the ACSI website to review. This should be a company you are familiar with through personal use or its reputation. Provide the following information in your reflection: 1.) Which company did you select? 2.) In your opinion, what is unique or exemplary about this company's service? (based on your personal experience, or the company's reputation) 3.) Find the company on the American Customer Satisfaction Index - what is their rating? 4.) Review their website and/or social media pages for information about their service culture. Pick 2 of the following topics to review and tell why these factors contribute to a positive service culture for the company: Mission statement Employee Training Employee Expectations - Job Descriptions Motivators and Rewards (for employees) Products and Services Ethics statement 5.) What is one practical application you can make to your current or future career based on this company's service culture? Reflection must be one page (typed, double spaced, Times New Roman 12-point font). Please use the spelling and grammar check in Word before submitting your assignment. Document should be uploaded into Canvas by the due date listed. Grading Guidelines: 5 points for each question (#2-#5) 5 points for spelling, grammar, format, and length
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