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Q 1. What features of the 100 Yen Sushi House service delivery system differentiate it from the competition, and what competitive advantages do they offer? 2. How has the 100 Yen Sushi House incorporated the just-in-time system into its operation? 3. Suggest other services that could adopt the 100 Yen Sushi House service delivery concepts.

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100 Yen Sushi House is famous because it is a family run business and the employees and customers are treated like one’s own family. The production line method is considered to be the main differentiating factor which makes it different from the competition. It is an amazing concept where even the customers are involved in the production line. The flow of the delivery process is measured and understood by the rate and number of customers entering the restaurant, removing plates from the food train and leaving the restaurant after eating. This system also help to reduce wastage of food as the chef prepares exactly that food which the customer orders.