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"Education is the most powerful weapon which you can use to change the world”
– Nelson Mandela

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Chapter 2 Review Assignment

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Q Read chapter 2, review the Key Terms and Summary of Learning Objectives, then answer the following questions in 2-3 complete sentences. Learning Objective 1: What is groupthink, and how can it affect and organization? Learning Objective 2: How does constructive feedback differ from destructive feedback? Learning Objective 3: What is the value of a well-prepared meeting agenda? Learning Objective 4: What are the five elements of active listening? Learning Objective 5: What are the six major categories of non-verbal communication? Learning Objective 6: Why do mobile devices present unique etiquette challenges?

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L.O. 1) Groupthink refers to a situation when the group members arrive at a decision without any critical reasoning and go on with the decision because every other person in the group agrees to do so. Groupthink is detrimental to an organization because it involves reaching a consensus without scrutiny and critical thinking. L.O. 2) Constructive feedback has positive connotations, while destructive feedback has negative ones. The former offers opportunities for the performer to improve and better in work, while the latter is only critical and highlights the wrong without suggesting improvement.